Get in Touch

Ready to Take the First Step?

No referral needed. Our team will guide you from the very first contact, whether you have a specific concern or just want to understand your options.

No referral required
Telehealth available
Mon to Fri: 10am to 5pm
8a Broadway, Dunedin
Reach Out

We are here to help

We are happy to answer your questions and help you decide whether NeuroBalance is the right place to start your brain health journey.

Call or Text

(03) 471 9398: speak directly with our clinic team before making a commitment.

Email Us

hello@neurobalance.co.nz: send your questions anytime.

Visit Dunedin Clinic

8a Broadway, Dunedin 9016, NZ. Conveniently located near central Dunedin with accessible parking.

Travel & Outreach

Visiting from out of town?

We regularly welcome patients travelling from across New Zealand and Australia. Initial consultations and home-based testing can be completed before you travel. Outreach clinics in Christchurch and Auckland coming soon.

Dunedin Clinic

8a Broadway, Dunedin: primary clinic open now for appointments and consultations.

Christchurch

Outreach clinic coming soon: join our waitlist for updates on opening dates.

Auckland

Outreach clinic coming soon: join our waitlist for updates on opening dates.

Common Questions

Before You Book

Answers to the questions we hear most often from new patients.

What if I am based outside Dunedin or travelling from elsewhere?
We regularly work with patients from across New Zealand and Australia. Initial consultations can be held via telehealth, and certain assessments or home-based protocols can be completed before you travel. For intensive in-clinic care, we offer structured multi-day blocks. You can view full details in our Travelling to Dunedin Guide.
Do I need a referral to see NeuroBalance?
No referral is required. You can contact us directly to book a consultation. We welcome self-referrals from adults across New Zealand and Australia. If you have an existing relationship with a GP or specialist, we are happy to liaise with them, but it is not a prerequisite.
What is neurotherapy, and how does it work?
Neurotherapy (also called neurofeedback or EEG biofeedback) is a non-invasive training approach that teaches the brain to self-regulate by providing real-time feedback on its own activity. Sensors on your scalp read your brainwave patterns, and the feedback, delivered via sound, visual cues, or both, helps your brain learn healthier, more efficient states through repetition.
What is a QEEG brain map?
A QEEG (Quantitative EEG) is a detailed recording of your brainwave activity across 19 sites on the scalp, captured at rest and sometimes during a task. The data is compared against a normative database to identify patterns of dysregulation, areas where your brain may be over-aroused, under-aroused, or poorly connected.
Can NeuroBalance help with ADHD in adults?
Yes. Adult ADHD is one of our most common presentations. Our ADHD Assessment programme uses a combination of QEEG brain mapping, ERP testing, TOVA performance testing, and clinical interviewing to build a comprehensive picture, well beyond a simple symptom checklist.
How long does it take to see results?
This varies depending on the complexity of your presentation and the programme you are undertaking. Stress Recovery clients often notice improvements within the first 1 to 2 week package. Neurofeedback for ADHD or sleep typically shows measurable change within 10 to 20 sessions, with significant improvement by 30 to 40 sessions.
Is neurotherapy covered by insurance or ACC?
Some neurotherapy services may be partially covered depending on your health insurance policy. We recommend checking with your insurer directly. Neurotherapy is not currently covered by ACC.
How is neurotherapy different from medication?
Medication can be highly effective and remains an important tool. We work collaboratively with prescribers. Neurotherapy works differently: rather than chemically altering brain activity from the outside, it trains the brain to regulate itself more efficiently over time.